25 July 2011, Computer Weekly
Merton Borough Council moves to self-service technical
support system
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22 July 2011, sourcingfocus.com
Merton Council switches to IT self-service
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22 July 2011, pcadvisor.co.uk
Merton Council adopting IT self-service
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21 July 2011, Computerworld UK
Merton Council adopting IT self-service
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21 July 2011, governmenttechnology.co.uk
Self-service IT support implemented at Merton
Council
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19 July 2011,
PublicTechnology.net
Merton bolsters transformation with self-service IT
support
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April 2011, Computer Business Review
Hornbill launches Supportworks ITSM Enterprise
v.3.2
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April 2011, EON
Bomgar and Hornbill Integrate Remote Support and Service
Management Solutions
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April 2011, Service Desk 360
Hornbill opening the door to proactive service
management?
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April 2011, ITPRO
Hornbill integrates Twitter into service
desk
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April 2011, Computer Weekly
Hornbill harnesses Twitter to improve service desk
support
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April 2011, V3.co.uk
ITSM provider Hornbill taps Twitter to improve service
desks
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April 2011, CIO/ComputerWorld UK
Support desk platform integrates with Twittersphere for
'Generation Y' IT users
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November 2010, Computer Business Review
Toyota Motorsport replaces BMC Remedy service desk with
Supportworks with significant cost savings
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October 2010, Computer Weekly
Are helpdesks becoming part-time? Patrick Bolger
comments
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August 2010, Computer Business Review
Q&A with Frank McIlroy, CEO Hornbill Service
Management
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August 2010, Local Government IT in Use
Patrick Bolger, Chief Evangelist, features in this article
on Shared Services
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August 2010,
PublicTechnology.net
Interview with Frank McIlroy discussing the challenges to
public sector today
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July 2010, Government Technology
Kevin Holland, service management practitioner, discusses
ITIL in the public sector
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May 2010, Government Technology
Shared services in the public sector by Patrick
Bolger
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