April 2003, London, England - Hornbill Systems Limited, an innovative provider of solutions that automate organisation's support request processes, today bucked market trends with the announcement of significant growth following fiscal year 2002. During this period Hornbill increased its workforce by 46% and doubled office space in order to support and manage the increase in customers, contract sizes and demand for new products and services.

Commenting on Hornbill's success in 2002, Gerry Sweeney, Managing Director, said, "Our significant accomplishments in 2002 are down to the corporate vision and competitive edge we bring to our customers. Many companies have felt financial pressure during the last 12 months and have turned to Hornbill to provide strong service and support management to increase operational efficiencies. Hornbill understands an organisation's support/service requirements - fast, informative and focused on the resolution of issues. No other vendor in the market today has the same type of proven solutions and depth of offering, to ensure companies prosper in this market".

Hornbill increased revenues during 2002 by 36% through expansion of existing customer accounts and significant new business wins where the support services requirements went beyond IT to include facilities management and financial services. Additional resources were primarily put into service delivery areas such as project management and customer training and customer facing roles in account management and customer support. A new training facility was opened at the London HQ that provides the ideal environment for growing Hornbill's training portfolio.

The Year Ahead
Hornbill expects 2003 to be another year of significant growth. It has new product launches planned and will be ramping up market segmentation activities along with promotional programmes to further extend its market leadership and competitive edge. In addition, Hornbill will be making significant contract win announcements over the next few months and have already commenced another recruitment drive across the business.

Hornbill will be exhibiting at The Helpdesk and IT Support Show 2003 at Olympia April 29-May 1. Come and see them at stand No: 220.