Hornbill Continues Aggressive Growth and Expansion
April 17th, 2003 -- 100% Increase in Offices, Revenue Increases by 36%, Staff Resources up 46% - Hornbill geared up for 2003 market attack
Commenting on Hornbill's success in 2002, Gerry Sweeney, Managing Director, said, "Our significant accomplishments in 2002 are down to the corporate vision and competitive edge we bring to our customers. Many companies have felt financial pressure during the last 12 months and have turned to Hornbill to provide strong service and support management to increase operational efficiencies. Hornbill understands an organisation's support/service requirements - fast, informative and focused on the resolution of issues. No other vendor in the market today has the same type of proven solutions and depth of offering, to ensure companies prosper in this market".
Hornbill increased revenues during 2002 by 36% through expansion of existing customer accounts and significant new business wins where the support services requirements went beyond IT to include facilities management and financial services. Additional resources were primarily put into service delivery areas such as project management and customer training and customer facing roles in account management and customer support. A new training facility was opened at the London HQ that provides the ideal environment for growing Hornbill's training portfolio.
The Year Ahead
Hornbill expects 2003 to be another year of significant growth. It has new product launches planned and will be ramping up market segmentation activities along with promotional programmes to further extend its market leadership and competitive edge. In addition, Hornbill will be making significant contract win announcements over the next few months and have already commenced another recruitment drive across the business.
Hornbill will be exhibiting at The Helpdesk and IT Support Show 2003 at Olympia April 29-May 1. Come and see them at stand No: 220.
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.