15th December 2003 - CHEST, which
negotiates for all forms of commercially available electronic
resource, for both the education and research communities within
the UK and Republic of Ireland, originally signed a one year
contract with Hornbill in September 2002 which involved Hornbill
supplying the organisation with Supportworks, an enterprise
helpdesk/support application and Assetworks, an audit and inventory
application.
Now, one year on and due to the success of the offers, Hornbill and
CHEST have extended the agreement until the end of August
2004.
Patrick Bolger, sales director at Hornbill commented: "Hornbill has
a growing presence with academic institutions, with around 20
Universities and Colleges in the UK now using Supportworks and
Assetworks."
He continues: "There is a growing commercial awareness amongst
academic institutions, and support is increasingly being addressed
at an enterprise level. Our academic customers are some of the most
active members of our User Group. These offers enable academic
institutions to take advantage of the preferential pricing
available through CHEST and we are pleased to extend it for another
year"
Hornbill Extends Contract with Combined Higher Education Software Team (CHEST)
December 15th, 2003 -- Hornbill Systems Limited, an innovative provider of support and service management systems, is pleased to announce it has extended its agreement with the Combined Higher Education Software Team (CHEST), one of the largest and most successful electronic data purchasing groups in the academic world.
About Hornbill
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworksapplications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise.Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: :Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
