The aim of the alliance is to work with the HDI and other strategic partners to influence the direction of the Helpdesk and IT Support profession, through Advisory Board Membership.
The Members remit will be to:
- Utilise marketing activities to raise the profile of the
industry and the bodies, like HDI, that seek to improve the
- Provide a conduit through which greater understanding of
customer and market needs can be acquired so focused services and
products can be developed
- Shape the future direction of the HDI so it can continue to
represent the needs of the customer and vendor
Commented Gerry Sweeney, managing director at Hornbill and the Company's representative on the advisory board, "HDI's strategic partner programme is a positive challenge for the vendors. The helpdesk software industry has historically been unregulated. This programme can start to build the bridge between the market and its suppliers to ensure the products, services and solutions delivered to customers meet agreed standards and exceed expectations."
About Help Desk Institute
Help Desk Institute (HDI) has over 7,500 members worldwide making it the largest association for support professionals. HDI membership (formerly CSM Focus) was developed to lead the help desk and support industry through facilitating learning, fostering and promoting networking opportunities and listening to and responding to the needs of help desk professionals. HDI works closely with its members to provide answers to industry questions, deliver workshops, conferences and training programmes and build open-industry standards for the certification of individual support agents and support centres. More information on the company and its solutions can be found at: www.hdi-europe.com.