Hornbill will also be showing Supportworks version 6, announced in summer 2003, which saw the introduction of a fully scriptable forms environment and the provision of other support services making Supportworks V6 one of the most adaptable solutions for any form of support request management.
All visitors to the Hornbill stand that leave their business cards will be entered into a daily prize draw to win one of six £200 Red Letter Day activity vouchers to experience anything from a health spa visit or a balloon trip through to a Motor racing session.
Patrick Bolger, Sales Director at Hornbill comments; "Our new ITSM configuration allows rapid deployment of ITIL for any organisation wishing to embrace best practice. By providing ITIL compliance as a configuration, rather than a hard coded product, our customers retain the flexibility to use a single support platform for IT Service Management and any other support discipline. This approach allows several support configurations to co-exist, without imposing the business processes of one department on another. Our customers can run their IT Service Desk, external customer support desk, facilities helpdesk from the Supportworks platform, allowing all groups to be managed centrally using a configuration that fits their exact requirements without compromise."
Products on Show in Detail:
Supportworks IT Service Management (ITSM) allows organisations to develop and deliver services and processes to support any IT infrastructure across any size of organisation, single site or globally. Supportworks ITSM quickly builds to provide core IT support service disciplines:
- Incident and Problem Management
- Change Request Management
- Configuration Management
- Service Level management
- Support Process Automation
- Enterprise Management Integration
- Management Information & Reporting
Supportworks ITSM is a template configuration built on the solutions core foundation to provide IT support professionals with a toolset geared to supporting any infrastructure, no matter how complex or distributed. Developed in adherence to ITIL best practice methodology, organisations can deliver more services than ever before.
Supportworks ITSM delivers heightened process-based functionality in areas such as configuration management, incident and problem management and service level management, with increased ability for support resource management and enterprise management integration.
Assetworks V3.0, an inventory and asset discovery tool will also be demonstrated at the show. Version 3.0 increases an already extensive product recognition engine that can collect inventory data from any network device.
Supportworks V6, the latest version of this leading IT service management solution, significantly increases an organisations capability to manage the complete IT infrastructure. Supportworks V6 uses industry specific configuration templates to enable rapid deployment for:
- IT Service Management
- Customer Service & Support
- Facilities Management Service Desk
- HR & Payroll Service Desk
- Procurement Service Desk
- Fleet Management Service Desk
The most significant advance in Version 6.0 is the introduction of a fully scriptable forms environment that provides a configuration interface similar to .NET fo