Date
Headline
Hornbill's Supportworks Provides Winning Case
for Leading European Law Firm Taylor Wessing
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks Service Management platform to European law firm Taylor Wessing. Selected for its usability, Hornbill's solution is used to support over 600 staff across offices in London, Cambridge and Brussels.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks Service Management platform to European law firm Taylor Wessing. Selected for its usability, Hornbill's solution is used to support over 600 staff across offices in London, Cambridge and Brussels.
Hornbill's Supportworks flies ahead of the
competition for the RSPB
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to the RSPB. The UK charity for the conservation of wild birds and the environment uses Supportworks to manage IT support service to its 4 country offices, 10 regional offices and over 180 nature reserves with communications and business systems.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to the RSPB. The UK charity for the conservation of wild birds and the environment uses Supportworks to manage IT support service to its 4 country offices, 10 regional offices and over 180 nature reserves with communications and business systems.
Halfords Choose Hornbill's Supportworks for
Integrated IT, Customer and Business Support Applications
Hornbill Systems, a leading supplier of IT Service and Customer Support solutions has been selected by Halfords to provide its Supportworks ESP platform. Supportworks will be used by three (divisions) business areas to provide IT helpdesk support to the company's 402 stores and three main distribution centres. These are business services support for its Insurance Claims, Replacement Service where Halfords works with major household insurers, and retail customer support for Halfords' 50 million plus customers that shop at its stores each year.
Hornbill Systems, a leading supplier of IT Service and Customer Support solutions has been selected by Halfords to provide its Supportworks ESP platform. Supportworks will be used by three (divisions) business areas to provide IT helpdesk support to the company's 402 stores and three main distribution centres. These are business services support for its Insurance Claims, Replacement Service where Halfords works with major household insurers, and retail customer support for Halfords' 50 million plus customers that shop at its stores each year.
Hornbill's Supportworks is top of House of
Fraser's shopping list
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management system to House of Fraser, Britain's leading retailer of designer brands.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management system to House of Fraser, Britain's leading retailer of designer brands.
Greggs Selects Hornbill's Supportworks to
Rationalise Support Systems in 17 Operational Divisions
Hornbill Systems has been selected by nationwide retail and bakery chain Greggs to supply software and services for a customer service desk and an IT helpdesk. The IT helpdesk takes calls from Greggs' 19,500 staff across 17 business divisions and those working in 1,300 shops.
Hornbill Systems has been selected by nationwide retail and bakery chain Greggs to supply software and services for a customer service desk and an IT helpdesk. The IT helpdesk takes calls from Greggs' 19,500 staff across 17 business divisions and those working in 1,300 shops.
Hornbill User Group announces plans for formal
independence at highly successful annual conference
Delegates at the 5th annual Hornbill User Group meeting, which took place recently in Birmingham, voted to move the User Group to a more independent basis. Talks between the User Group and Hornbill on the funding for this venture are due to start imminently.
Delegates at the 5th annual Hornbill User Group meeting, which took place recently in Birmingham, voted to move the User Group to a more independent basis. Talks between the User Group and Hornbill on the funding for this venture are due to start imminently.
Addleshaw Goddard Introduces New One Hour Call
Resolution Targets Supported by Hornbill
Hornbill Systems, a leading provider of IT support and service management solutions has announced that its Supportworks platform is being used by Addleshaw Goddard, one of the top legal firms in the UK, to underpin its latest initiative to provide excellent customer service. Addleshaw Goddard has cut its call resolution targets for its IT Support Service helpdesk from four hours to just one hour.
Hornbill Systems, a leading provider of IT support and service management solutions has announced that its Supportworks platform is being used by Addleshaw Goddard, one of the top legal firms in the UK, to underpin its latest initiative to provide excellent customer service. Addleshaw Goddard has cut its call resolution targets for its IT Support Service helpdesk from four hours to just one hour.
Hornbill Announces Strategic Solution
Partnership with CRC Ltd
Hornbill Systems, a leading provider of IT support and service management solutions, has announced a new Strategic Solution Partnership with CRC Ltd, a vendor-independent IT Asset Management organisation. CRC will become a Systems Integrator of Hornbill's Supportworks and Assetworks. CRC's focus is to provide a comprehensive and functional set of solutions to customers to manage IT assets and reduce costs.
Hornbill Systems, a leading provider of IT support and service management solutions, has announced a new Strategic Solution Partnership with CRC Ltd, a vendor-independent IT Asset Management organisation. CRC will become a Systems Integrator of Hornbill's Supportworks and Assetworks. CRC's focus is to provide a comprehensive and functional set of solutions to customers to manage IT assets and reduce costs.
SSI Selects Hornbill for IT Helpdesk Managed
Service Solution
Hornbill Systems, a leading provider of IT support and service management solutions has been selected by SSI Computer Services Ltd to provide IT Helpdesk software. Hornbill's Supportworks will be used by SSI to provide a range of managed services as well as form the basis for the company's IT Service Desk for its own internal staff and field engineers.
Hornbill Systems, a leading provider of IT support and service management solutions has been selected by SSI Computer Services Ltd to provide IT Helpdesk software. Hornbill's Supportworks will be used by SSI to provide a range of managed services as well as form the basis for the company's IT Service Desk for its own internal staff and field engineers.
Wragge & Co Selects Hornbill's
Supportworks for Improved IT Helpdesk Productivity
Hornbill Systems, a leading provider of IT support and service management solutions has supplied its Supportworks IT Service Desk platform to top UK law firm Wragge & Co LLP. The IT Helpdesk, a team of 17 analysts and trainers, is responsible for supporting the firm's legal, desktop and network systems and is using Hornbill's solution to log and manage calls from over 1030 internal customers based in its Birmingham and London offices.
Hornbill Systems, a leading provider of IT support and service management solutions has supplied its Supportworks IT Service Desk platform to top UK law firm Wragge & Co LLP. The IT Helpdesk, a team of 17 analysts and trainers, is responsible for supporting the firm's legal, desktop and network systems and is using Hornbill's solution to log and manage calls from over 1030 internal customers based in its Birmingham and London offices.
Basilica Expands IT Helpdesk Offering with
Supportworks from Hornbill
Hornbill Systems, a leading provider of IT support and service management solutions, has today announced that Basilica Computing Limited is to expand its use of Supportworks. The new services supplied by Basilica will be aimed at the small to medium sized enterprises (SME) market. Supportworks, which is already used by Basilica as the basis for the global IT Helpdesk service it supplies to Regus, was selected for the new SME service for its adaptability and its impressive range of 'out-of-the-box' functionality.
Hornbill Systems, a leading provider of IT support and service management solutions, has today announced that Basilica Computing Limited is to expand its use of Supportworks. The new services supplied by Basilica will be aimed at the small to medium sized enterprises (SME) market. Supportworks, which is already used by Basilica as the basis for the global IT Helpdesk service it supplies to Regus, was selected for the new SME service for its adaptability and its impressive range of 'out-of-the-box' functionality.
Hornbill Partners with QAS for Quality Assured
Address Management
QAS today announces new partnership with Hornbill Systems to provide joint clients with a fully integrated address management option within Supportworks, Hornbill's award winning Service Management platform. By integrating QuickAddress into Supportworks, address capture is faster and more accurate, increasing business efficiency and reducing the costs associated with poor data quality.
QAS today announces new partnership with Hornbill Systems to provide joint clients with a fully integrated address management option within Supportworks, Hornbill's award winning Service Management platform. By integrating QuickAddress into Supportworks, address capture is faster and more accurate, increasing business efficiency and reducing the costs associated with poor data quality.
The National Archives Achieves Customer
Targets Set in the Freedom of Information Act With Hornbill's
Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks system to The National Archives, enabling the organisation to track and respond to customers' enquiries within the twenty day time limit set out in the 2000 Freedom of Information Act, which came into force in January 2005.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks system to The National Archives, enabling the organisation to track and respond to customers' enquiries within the twenty day time limit set out in the 2000 Freedom of Information Act, which came into force in January 2005.
Hornbill Systems Wins Two Top HDI Industry
Awards with Customers Sharp Electronics and Camelot Group
plc
Hornbill Systems Limited has been awarded the "Best Business Use of Support Technology" for the implementation of Supportworks at Sharp Electronics (UK) Ltd. In addition, Camelot Group plc, another Hornbill customer, won the HDI "Helpdesk Excellence Award for Smaller Teams".
Hornbill Systems Limited has been awarded the "Best Business Use of Support Technology" for the implementation of Supportworks at Sharp Electronics (UK) Ltd. In addition, Camelot Group plc, another Hornbill customer, won the HDI "Helpdesk Excellence Award for Smaller Teams".
Midas Group's IT Department Provides Gold
Service Using Hornbill Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks system to the Midas Group, independent providers of construction and property related services. The Midas IT team of just seven people provides frontline, remedial and proactive support for over 420 users across eight different locations, using Hornbill's Supportworks helpdesk management system.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks system to the Midas Group, independent providers of construction and property related services. The Midas IT team of just seven people provides frontline, remedial and proactive support for over 420 users across eight different locations, using Hornbill's Supportworks helpdesk management system.
Hornbill Wins HDI Award for "Best Business Use
of Support Technology"
Hornbill Systems Limited has been awarded the 'Best Business Use of Support Technology' for the implementation of its Supportworks product at Sharp Electronics (UK) Ltd. The award was presented to Hornbill and Sharp at the prestigious HDI Help Desk & IT Support Excellence Awards at the stunning Natural History Museum on the 27th April 2005.
Hornbill Systems Limited has been awarded the 'Best Business Use of Support Technology' for the implementation of its Supportworks product at Sharp Electronics (UK) Ltd. The award was presented to Hornbill and Sharp at the prestigious HDI Help Desk & IT Support Excellence Awards at the stunning Natural History Museum on the 27th April 2005.
Camelot Group plc Win Top Industry Award Using
Hornbill's Supportworks
Hornbill customer Camelot Group plc have won the HDI's 'Helpdesk Excellence Award for Smaller Teams'. The award which recognises the Camelot team as one of the UK's leading IT Support teams, was presented at the prestigious HDI Help Desk & IT Support Excellence Awards Dinner which was attended by over 500 industry members on the 27th April 2005 at the stunning Natural History Museum.
Hornbill customer Camelot Group plc have won the HDI's 'Helpdesk Excellence Award for Smaller Teams'. The award which recognises the Camelot team as one of the UK's leading IT Support teams, was presented at the prestigious HDI Help Desk & IT Support Excellence Awards Dinner which was attended by over 500 industry members on the 27th April 2005 at the stunning Natural History Museum.
Helpdesk & IT Support Show 2005
Success
The Helpdesk & IT Support Show 2005 which took place at London Olympia from April 26th -28th has been deemed a complete success, visited by 4000 support professionals over the 3 days it was open.
Thank you to all those who visited the show for making this year's event so successful.
The Helpdesk & IT Support Show 2005 which took place at London Olympia from April 26th -28th has been deemed a complete success, visited by 4000 support professionals over the 3 days it was open.
Thank you to all those who visited the show for making this year's event so successful.
Middlesbrough Primary Care Trust expands IT
Service Desk with Hornbill's Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions has announced that it has been selected to supply software for the new IT Services support desk for Middlesbrough Primary Care Trust.
Hornbill Systems, a leading provider of IT support and service management solutions has announced that it has been selected to supply software for the new IT Services support desk for Middlesbrough Primary Care Trust.
Customer Service Direct Ltd selects Hornbill's
Supportworks for Service, Support and Change Management
platform
Hornbill Systems, a leading provider of IT support and service management solutions has today announced that Supportworks ESP has been selected by Customer Service Direct Ltd (CSD), a public, private partnership between BT, Suffolk County Council and Mid-Suffolk District Council, to provide an ITIL compliant Service Management Platform.
Hornbill Systems, a leading provider of IT support and service management solutions has today announced that Supportworks ESP has been selected by Customer Service Direct Ltd (CSD), a public, private partnership between BT, Suffolk County Council and Mid-Suffolk District Council, to provide an ITIL compliant Service Management Platform.
Scottish Environment Protection Agency Selects
Hornbill's Supportworks for 'Freedom of Information' Support
Initiative
Hornbill Systems, a leading provider of support and service management solutions, has supplied new software to enable SEPA to manage requests for information under the Freedom of Information (FOI) Act and the updated Environmental Information (Scotland) Regulations (EIR).
Hornbill Systems, a leading provider of support and service management solutions, has supplied new software to enable SEPA to manage requests for information under the Freedom of Information (FOI) Act and the updated Environmental Information (Scotland) Regulations (EIR).
VFM Streamlines Specialist Insurance Claims
Services with Hornbill'S Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied an application based on its Supportworks ESP (Enterprise Support Platform) to automate the insurance claims management processes for VFM Services, a specialist third party claims management company for the insurance industry.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied an application based on its Supportworks ESP (Enterprise Support Platform) to automate the insurance claims management processes for VFM Services, a specialist third party claims management company for the insurance industry.
Hornbill Systems Announces Supportworks Version
7.0
Hornbill Systems, a leading provider of IT support and service management solutions is to announce availability of the latest version of Supportworks at the Helpdesk IT Support show. Supportworks Version 7.0 now incorporates some exciting new features including a new Visual Process Manager (VPM), a Visual Configuration Manager (VCM), enhanced report writing facilities and an integrated calendar for resource scheduling.
Hornbill Systems, a leading provider of IT support and service management solutions is to announce availability of the latest version of Supportworks at the Helpdesk IT Support show. Supportworks Version 7.0 now incorporates some exciting new features including a new Visual Process Manager (VPM), a Visual Configuration Manager (VCM), enhanced report writing facilities and an integrated calendar for resource scheduling.
Sharp Cut Customer Support Response Times
Dramatically With Hornbill's Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, announced that Sharp has cut customer support response times by 50% and redeployed two staff as a result of installing Supportworks at its Customer Information Centre in Manchester.
Hornbill Systems, a leading provider of IT support and service management solutions, announced that Sharp has cut customer support response times by 50% and redeployed two staff as a result of installing Supportworks at its Customer Information Centre in Manchester.
Hornbill demonstrates commitment to ITIL®
standards with impressive staff ITIL examination results
Hornbill Systems, a leading provider of IT support and service management solutions, has today announced that 20% of its staff have now passed the ITIL foundation course. The company recently encouraged a large group of staff to take training to enter the exam, and all who participated in the program passed with flying colours.
Hornbill Systems, a leading provider of IT support and service management solutions, has today announced that 20% of its staff have now passed the ITIL foundation course. The company recently encouraged a large group of staff to take training to enter the exam, and all who participated in the program passed with flying colours.
West Suffolk Hospitals NHS Trust Streamlines
Staff Helpdesk Support with Hornbill's Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks ESP (Enterprise Support Platform) to West Suffolk Hospitals NHS Trust.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks ESP (Enterprise Support Platform) to West Suffolk Hospitals NHS Trust.
Northumbria Healthcare Chooses Hornbill for
Help Desk Support System
Northumbria Healthcare Trust has selected Supportworks service management software from Hornbill Systems for its IT Help Desk solution. The Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people, stretching from Tyneside to the Scottish border and the Tyne Valley.
Northumbria Healthcare Trust has selected Supportworks service management software from Hornbill Systems for its IT Help Desk solution. The Trust is one of the largest geographical trusts in the country providing healthcare to over half a million people, stretching from Tyneside to the Scottish border and the Tyne Valley.
Hornbill Announces Out-of-the-Box Integration
with Altiris' Deployment and Carbon Copy Solutions
Hornbill Systems, a leading provider of IT support and service management solutions today announced its range of Supportworks helpdesk solutions, including its ITIL compatible ITSM and IT Helpdesk templates, are now available with out-of-the-box integration with Altiris® Deployment Solution™ (DS) and Altiris Carbon Copy®.
Hornbill Systems, a leading provider of IT support and service management solutions today announced its range of Supportworks helpdesk solutions, including its ITIL compatible ITSM and IT Helpdesk templates, are now available with out-of-the-box integration with Altiris® Deployment Solution™ (DS) and Altiris Carbon Copy®.
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
