Camelot Group plc Win Top Industry Award Using Hornbill's Supportworks
May 4th, 2005 -- Hornbill customer Camelot Group plc have won the HDI's 'Helpdesk Excellence Award for Smaller Teams'. The award which recognises the Camelot team as one of the UK's leading IT Support teams, was presented at the prestigious HDI Help Desk & IT Support Excellence Awards Dinner which was attended by over 500 industry members on the 27th April 2005 at the stunning Natural History Museum.
The award confirms that Camelot's help desk operation is providing levels of service that meet globally recognised industry standards.
The team of six are based in Aintree, Liverpool, and take an average of 150 calls a day. They are the first point of call for Camelot staff with office-related IT queries, ranging from system problems to requests for hardware or software.
IT Customer Services Manager Stephanie Roddy said: "We're absolutely thrilled to win – in five years we've gone from setting up a Service Desk team to being recognised as one of the best in the industry."
Stephanie continues: "We've worked very hard to listen to what our customers – Camelot staff – want, and to deliver a service which meets their needs and the needs of the business. Now our reputation's been established, we'll be working just as hard to maintain and improve on those standards."
Camelot implemented Hornbill’s flagship product Supportworks’ ITSM application in 2004 to provide service support to its internal customers across sites in both Aintree and Watford.
Gerry Sweeney, Managing Director of Hornbill Systems commented: “For any company an investment in IT has to make a real difference to the bottom line. Hornbill’s Supportworks provides information and systems that enable service desks to process customer requests – whether internal or external -efficiently and quickly. Improving efficiency, customer service and building brand loyalty are all important differentiators for business today. ”
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.