In their first year of entering the competition, the Camelot Team were initially selected as finalists along with the Department for Transport and Dalkia Energy & Technical Services, and were invited to present their entries personally to the judging panel.

The award confirms that Camelot's help desk operation is providing levels of service that meet globally recognised industry standards.

The team of six are based in Aintree, Liverpool, and take an average of 150 calls a day. They are the first point of call for Camelot staff with office-related IT queries, ranging from system problems to requests for hardware or software.

IT Customer Services Manager Stephanie Roddy said: "We're absolutely thrilled to win – in five years we've gone from setting up a Service Desk team to being recognised as one of the best in the industry."

Stephanie continues: "We've worked very hard to listen to what our customers – Camelot staff – want, and to deliver a service which meets their needs and the needs of the business. Now our reputation's been established, we'll be working just as hard to maintain and improve on those standards."

Camelot implemented Hornbill’s flagship product Supportworks’ ITSM application in 2004 to provide service support to its internal customers across sites in both Aintree and Watford.

Gerry Sweeney, Managing Director of Hornbill Systems commented: “For any company an investment in IT has to make a real difference to the bottom line. Hornbill’s Supportworks provides information and systems that enable service desks to process customer requests – whether internal or external -efficiently and quickly. Improving efficiency, customer service and building brand loyalty are all important differentiators for business today. ”