Taylor Wessing win Helpdesk Team of the Year Award
February 7th, 2007 -- Hornbill Systems is proud to offer its congratulations to Taylor Wessing on winning the Helpdesk Team of the Year Award at the Legal Technology Awards.
The Helpdesk has also been actively involved in supporting further organisational changes, such as several office moves and the installation of a new telephone system.
To support its role, the Helpdesk uses Hornbill’s Supportworks to manage and track all support calls. Since implementing the system in July 2005 the Helpdesk has significantly improved its customer service, doubling the number of calls logged to over 2,000 per month.
Gerry Sweeney, Managing Director at Hornbill Systems said, “At Hornbill Systems we are all delighted to hear that Taylor Wessing has won Helpdesk Team of the Year at the Legal Technology Awards and I would like to extend my warmest congratulations to Maxine Hinds and her team. They have all worked very hard supporting the business and deserve this accolade. These kind of awards demonstrate just how crucial effective IT is in today’s business world, what a huge difference excellent IT Support can make, and just how important it is to be able to handle calls to a helpdesk efficiently.”
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.