The award was announced at a gala dinner held on 10 June, during
the 21st Service Desk Institute Annual Conference which took place
at The Grand Hotel, Brighton.
Howard Kendall, Founding Director & Chairman of the SDI
said, "The SDI is pleased to present this award to Hornbill
Systems. The judges selected Hornbill because they expressed a
vision in the way they interact with customers that was
particularly compelling, showing a clear focus on simplifying what
is essentially a convoluted process, to the greater benefit of the
customer. They have successfully taken the concept of ‘people
serving people’ to a mature level, applying their Human Touch
strategy to provide sophisticated technology and great service,
enabling their customers to significantly improve their line of
business."
Gerry Sweeney, CEO of Hornbill Systems commented, "We are delighted
to receive this award from the SDI, the highest accolade for a
supplier within our industry. We instigated the Customer First
programme in 2005 during Hornbill’s 10th Anniversary year to
ensure that as a company we truly put our money where our mouth is.
After a lot of hard work it is great to see Hornbill having such a
positive impact on our customers’ businesses."
Customers that provided comments supporting Hornbill to win the
award include, Flagship Training, Chubb Insurance, Towergate
Partnership and Maxima, law firms Taylor Wessing and Halliwells,
London Metropolitan University, London Borough of Waltham Forest,
Kerry Foods, Progressive Building Society, Natural History Museum,
Bernard Matthews, Lex Vehicle Leasing, Merlin Entertainments and
many more.
Hornbill Wins IT Service & Support Technology Supplier of the Year at the SDI Excellence Awards 2008
June 12th, 2008 -- Hornbill Systems beat three other finalists, Infra, Marval and Touchpaper, at the Service Desk and IT Support Excellence Awards to become IT Service and Support Technology Supplier of the Year. <br>
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Hornbill's software enables its customers to provide excellent service and support, while benefiting from the economies of service desk consolidation on a single technology platform.
Supportworks’ service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.
Hornbill's service desk and help desk software supports thousands of commercial and governmental sites worldwide. Hornbill was founded in 1995 and has offices in London and Dallas.
Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
High profile service desk customers include Atos Origin (Olympic Games Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010), Buckinghamshire Hospitals NHS Trust, Plymouth City Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot.
For more information about Hornbill's solutions please visit www.hornbill.com
