Hornbill Help Desk, ITIL & IT Service Management (ITSM) software, Service Desk systems

London Borough of Havering improves IT support for 3,000 staff with Hornbill's Supportworks ITSM
Streamlined IT function enhances council's service delivery capability to 220,000 citizens in London's third largest borough

Supportworks ITSM Helps Comet's IT Department Benefit From Dramatic Efficiency Gains
Innovative common sense approach to ITIL enhances reputation of IT department

Moorfields Eye Hospital IT service team adopts ITIL and consolidates three service desks with Hornbill's Supportworks ITSM
Leading London Eye Hospital improves IT support services and efficiency with centralised service desk and ITIL processes

Arco's 1,500 staff in the UK experience improvements in IT service delivery with Hornbill's Supportworks ITSM
Self-service reduces calls to the service desk and provides staff in India with access to services and information

Knight Frank's global IT service desk hits 97% call response target with Hornbill's Supportworks ITSM
Leading independent global property consultancy reaps efficiencies from logging over 75% of IT support calls via self-service and implementing ITIL compatible service management software

Plymouth City Council overhauls ICT service delivery and migrates to ITIL v.3 with Supportworks ITSM from Hornbill
Continuous Service Improvement at Plymouth City is fuelled by ITIL and Hornbill

The Royal Borough of Kensington and Chelsea selects Hornbill to improve IT support for 3,500 staff at 50 sites
Council invests in Hornbill's software to adopt ITIL best practice framework and extend service management efficiencies to other specialist support desks

Bite-size ITIL: is this the reality of most US ITIL v3 deployments?
The majority of so-called ITIL v3 implementations today are still failing to adopt a lifecycle approach to IT Service Management, reveals Hornbill's latest survey

New Supportworks ITSM Now Available
Service Catalog and Additional ITIL Processes Boost Service Delivery

Does ITIL really prove IT's value to the business?
Hornbill's latest survey "ITIL: State of the Nation" reveals that 70% of organisations now have IT on the board but 35% of executives still struggle with resources and only 51% can measure performance

Bite-size ITIL: is this the reality of most ITIL v3 deployments?
The majority of so-called ITIL v3 implementations today are still failing to adopt a lifecycle approach to IT Service Management, reveals Hornbill's latest survey

London School of Economics delivers enhanced IT service to staff and students based on Hornbill's service management software
11,400 staff and students reap the benefits of improved multichannel IT support including online chat and walk-in 'surgery' sessions

Holidays cause major headaches for the IT service desk with demanding employees and security at the top of the list, according to Hornbill's latest survey
Most 'memorable' holiday-related IT requests reveal dedication of service desk staff when faced with users' outrageous demands

Wirral Health Informatics Service achieves Service Desk Accreditation with Hornbill's Supportworks ITSM
Leading NHS IT service provider in Wirral supports over 10,000 users across 100 sites with ITIL-compatible service management software from Hornbill

Anglia Support Partnership aims for National Service Desk Accreditation with Hornbill's Supportworks ITSM
Hornbill's service management software helps leading IT services provider improve performance for 10,000 staff at 200 locations across seven NHS organisations

Halfords improves customer service and IT support with Hornbill's Supportworks
UK's leading retailer of car accessories and leisure equipment invests in IT service desk software as it focuses on customer service

Hornbill launches Supportworks ITSM Foundations: Jumpstart ITIL initiatives with a simple, out-of-the-box package
Best practice ITIL functionality without the complexity of a full-scale service management implementation

NorMAN Out of Hours Helpline provides 24/7 IT support for 20 universities with Hornbill's Supportworks
Pioneering shared service deploys Supportworks service management software to support IT

Press Association adopts global ITIL based support for both internal and external customers with Hornbill's Supportworks ITSM
Leading multimedia and information provider supports over 5,000 employees and customers with Hornbill's service management software

Hornbill accelerates investment in R&D with plans to expand in-house development team by 80% before end of 2009
Market demand for efficiencies and cost containment from IT service management solutions fuel new product innovation

South Manchester University Hospital supports NPfIT Registration Authority with Hornbill's Supportworks
Leading NHS Foundation Trust applies service management software to support new security controls as part of the National Programme for IT

Hornbill poll reveals top three issues for the service desk
Poor knowledge of customers; pressure to handle increased call volumes, faster, across multiple departments; and managing complexity of change are major headaches for service desk staff today

British Red Cross Supports Office-based and Mobile Staff with Hornbill's Supportworks ITSM
Volunteer-led organisation invests in IT service management software to support IT users including mobile workers using BlackBerrys <br>

Talisman Energy Norway Supports Remote and External IT users in North Sea with Hornbill Systems' Supportworks
Scandinavian arm of international oil and gas company implements service desk software to support remote IT users on North Sea rigs and overseas. <br>

Hornbill and KPS Agree Technology Partnership
Partnership incorporates advanced knowledge management capability for Hornbill's Supportworks ITSM.

Computer Says "NO!" : Are We Becoming Robotic In The Way We Deliver Service - and Losing the 'Human Touch'?
Service industry annual survey finds that while process is important, it takes the personal touch to deliver really great service. <br>

Are You Committed to Customer First? Hornbill Unveils New Versions of Supportworks ITSM to Help IT Services Get Closer to the Customer, at Service Desk Show
Service Desk & IT Support Show, Earl's Court, London<br> 28 - 29 April Stand No: 300<br> <br> Hornbill leads service desk industry to a closer understanding of its internal and external customers with 'Human Touch' features and preview of Service Catalog offering.<br>

Flybe Invests in 24/7 Systems Support to Boost Customer Service with Supportworks ITSM
Leading low-cost airline supports business critical systems round the clock for over 3000 employees, using Hornbill's service management software.

ACT Improves Customer Service with Hornbill's Supportworks Essentials.
Leading smart card systems provider sees 20% increase in IT & customer support desk efficiency using Hornbill helpdesk software.

University of Glasgow Supports 30,000 User Community with Hornbill's Supportworks
'Ancient' University invests in state of the art IT service management software to support diverse service desks across the campus.

Several Hornbill Customers Scoop Prizes in the Legal Technology Awards
Halliwells' IT department retains title of City/National IT team of the Year following implementation of Supportworks as part of its service improvement programme.

Hornbill is Fastest Growing Service Management Software Vendor to UK Local Authorities of 2008
Acquires more new customers in Local Government than any other service management vendor.

IDBS' Investment in Hornbill's Supportworks Achieves 100% ROI Within Six Months
Leading provider of software solutions to Life Sciences Industry increases IT support capability by 30% using service management software.

Burrows Reaps Efficiency Gains With Hornbill's Supportworks Essentials
Publishing and marketing services specialist improves IT support and sees return on investment with Hornbill helpdesk software.

Kent County Council Streamlines Service Desk Operations with Hornbill's Supportworks ITSM
Four star council provides faster response times and manages workload more efficiently with fewer staff.