Hornbill to present workshops supporting the ITSM Journey with luminary Malcolm Fry
June 1st, 2010 -- Four date road-show provides practical advice on implementing ITIL v3
Birmingham, 1 July
Manchester, 6 July
West London, 7 July
Hornbill is presenting a series of events across the UK with ITIL luminary Malcolm Fry. The workshops, entitled "Hornbill – the Journey" will provide practical advice and guidance on implementing ITIL v3, based on Malcolm’s best-selling book on the subject.
Topics covered by the workshops include:
• Selecting the most suitable ITIL v3 processes
• A step-by-step approach to adopting the ITIL Framework
• Guidance on components to include and undertake first
• How to progress to more mature stages of ITIL
• Understanding how ITSM software can support your ITIL journey
The workshops are aimed at IT Service Management professionals including those responsible for service delivery, Service/Support Directors and Operations Directors.
Workshops will be taking place in central and west London, Birmingham and Manchester.
Delegates may register for free attendance at
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.