2011 News Archive

Hornbill supports giving back to the ITSM community
Hornbill's Chief Evangelist, Patrick Bolger, explains why everyone should get involved with the 'Back to ITSM' initiative...

Hornbill Customer London Borough of Merton Wins itSMF UK Award

London Borough of Merton's Angela Wint receives itSMF UK IT Service Management Champion Award.

Hornbill customer London Borough of Merton shortlisted in itSMF UK awards
The prestigious IT Service Management Awards recognise outstanding achievement and significant contribution to the world of IT Service Management.

Hornbill announces winners of the first Hornbill STARS during annual User Group at Twickenham Stadium
Hornbill Service Transformation Awards to Recognise Success were launched this year to celebrate customer achievements

Hornbill Technologies announces the latest release of Supportworks ESP
Hornbill Technologies, the technology research and development arm of Hornbill, has announced the latest release of its award winning Supportworks Enterprise Support Platform (ESP), version 7.5.

Hornbill Technologies offers its first cloud solution
Hornbill Technologies, the technology research and development arm of Hornbill and creator of its award winning Enterprise Support Platform, has announced the immediate availability of its Platform-as-a-Service (PaaS). 

Hornbill appoints Infotool as a Solution Partner to support expansion into Europe
Hornbill has appointed Infotool as a Solution Partner in Sweden.  Infotool will deliver Hornbill's Service Management software, Supportworks ITSM, to its customers based in the Nordic region.

Peak 10 Selects Hornbill to Enhance Service Desk Responsiveness
Managed Services and Cloud Provider Implements Hornbill Supportworks ITSM Enterprise

Bomgar and Hornbill Integrate Remote Support and Service Management Solutions
Leading Help Desk Experts Announce Strategic Partnership to Streamline IT Support

Hornbill Enables the 'Proactive Service Desk' with New Twitter Integration and Smartphone-Based Support
Supportworks ITSM Enterprise v.3.2 Empowers Businesses to Improve the IT Service Management Journey by Identifying and Responding to Lost Service Issues

Hornbill partners with Rye Technology to support expansion into Middle East and Egypt
Established IT consultant with proven project delivery process makes natural choice for Hornbill's enterprise service management software

Compass Point Business Services selects Hornbill's Supportworks ITSM for shared service delivery of IT, Finance and HR & Payroll service desks
Two Lincolnshire District Councils look to save £30m over 10 years with innovative shared services arrangement.

West Yorkshire Police provides improved IT support to workforce of 10,000 with Hornbill's Supportworks ITSM Enterprise
Fourth largest UK police forces meets 24/7 service response targets with Hornbill's service management software

Local Authorities need to set aside cultural differences and embrace Shared Services if they are to meet austerity measures, says Hornbill
Latest white paper from Hornbill discusses best practice and the trend towards consolidation and collaboration of services in the public sector.