This year the Hornbill User Group (HUG) was the platform for the announcement of the first ever Hornbill STARS winners. The HUG, which took place at Twickenham Stadium, is an annual customer event with an agenda which includes customer speakers, Hornbill product updates and panel discussions.
The inspiration behind the launch of the Hornbill STARS was the desire to recognise and reward those Hornbill customers whose hard work and passion delivers value to their organisations that is sometimes unrecognised, or at least not celebrated enough.
This year's winners, judged by a Hornbill judging panel alongside guest judge Malcolm Fry, were:
• Individual Award - James Pitcher,
Skanska
• IT Service Desk Award - London
Borough of Merton
• Business Desk Award -
University of Glasgow
• Supportworks
Project of the Year Award - PRS for Music (with
special recognition for Nick Fisk)
The Supportworks Project of the Year award was chosen from all of the award entries. PRS for Music were chosen because the nomination demonstrated an outstanding example of ingenuity, knowledge and expertise that allowed the IT team to deliver real value back to their business.
Pat Bolger, Chief Evangelist at Hornbill, said: "All of the awards entries received were of an extremely high standard; it made the judging very difficult as all were notable examples of ITSM achievement. Thank you to everyone who entered this year's awards. They all deserve to be congratulated for the amazing work they are doing every day to deliver excellent IT support and customer satisfaction to their organisations."
The entries shortlisted by the judges for the 2011 awards were as follows:
Individual Award
• Lee Bailey - Simmons and Simmons
• Mark Temple - University of Glasgow
• James Pitcher - Skanska
• Alice Baker - Kingspan Group
• Nick Fisk - PRS for Music
• Renee Mineart - Mineart Ingenuity Ltd, working at Cambridge
University Hospitals NHS Foundation Trust
IT Service Desk Award
• Buckinghamshire County Council
• London Borough of Merton
• Southend-on-Sea Borough Council
Business Service Desk Award
• University of Glasgow
• Southend-on-Sea Borough Council
Next year's Hornbill STARS will open for entries from June
2012. For more information, please contact stars@hornbill.com.
