Hornbill is pleased to announce that it has appointed Infotool as a Solution Partner in Sweden. Infotool will deliver Hornbill's Service Management software, Supportworks ITSM, to its customers based in the Nordic region. The appointment marks Hornbill's continued global Partner expansion program.
Per Nyberg, CEO of Infotool said: "As products and services become more complex, there are increasing demands for service organisations to deliver more, at a higher quality and lower cost. As a Solution Partner of Hornbill we can deliver a complete and cost effective ITIL-based solution of Service Management with full control of both IT services and external customer service. Inadequate capacity to monitor cases, poor information dissemination, resource-intensive troubleshooting and short-term solutions to unnecessary problems are examples of daily and costly element in many service organisations. With Hornbill's Supportworks our customers can work proactively to improve quality and reduce costs of internal and external customers. We are proud and pleased to offer a service management solution that is easy to implement, intuitive and fast."
Frank McIlroy, Chief Executive Officer at Hornbill said:
"Infotool and Hornbill share the same customer-centric ethos,
helping service desks drive service optimisation and innovation to
deliver business value and improve customer experience.
Supportworks enables Service Desk teams to take a more proactive
approach to ITSM, enabling customers to get up and running quickly
with minimal need for professional services. Unique Human Touch
features improve the service experience, whilst powerful workflow
automates ITSM processes. This partnership supports
Hornbill's expansion plan into the Nordic market and Infotool's
knowledge and expertise will help to ensure that even more
organisations choose Supportworks as their preferred ITSM
solution. We look forward to developing our partnership
further and working with Infotool to provide best in breed ITSM
Infotool offers smart and user friendly solutions for planning, business intelligence and service management thus supplying the people in your organisation with the correct data for decision making and control to work proactively. It also steers their competence and driving force enabling them to make better decisions in line with the organisation's goals to achieve optimal efficiency and profitability. Infotool is a Nordic company with offices in all Nordic capitals.
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