Hornbill today announced that it has entered a
partnership agreement with Knowledge Powered Solutions (KPS),
whereby Hornbill will incorporate KPS's highly advanced search
technology into the knowledge management capability of its
Supportworks ITSM solutions.
Gerry Sweeney, CEO of Hornbill Systems commented: "We are delighted
to be working with KPS to offer superior Knowledge Management
capabilities within Supportworks ITSM. Our customers expect and
deserve the very best technology on offer and in partnering with
KPS, they will receive complementary benefits of a world-class
knowledge base to enhance the success of their IT Service
Management initiatives."
Roger Haddon, Managing Director at KPS comments on the new
partnership "We are very proud to be working with Hornbill to offer
their customers enhanced Knowledge Management capability. KPS
recognises Hornbill as a key player in the ITSM market and with
their outstanding and strong presence in this arena we are looking
forward to growing our market reach. KPS has focused on offering
its knowledge management solution through numerous ITSM vendors and
is delighted to include Hornbill Systems in its growing list of
world class vendors"
ends
NOTES TO EDITORS
About Knowledge Powered Solutions
Knowledge Powered Solutions (KPS) is an Independent Software Vendor
that specialises in providing information management
solutions.
KPS solutions can be deployed to customer service staff, intranet
users, external customers and partners. These groups are able to
access vital knowledge quickly and easily through a simple to use
natural language interface. The KPS solution helps to identify and
fill knowledge gaps and make the solution available for future use.
In the service desk, the volume of available information continues
to grow rapidly alongside the customer's desire for service
excellence. It is therefore important that Customer Service
operatives are able to locate and apply pertinent information
quickly to solve problems. The KPS solution has been designed to
put the power of the accumulated expertise and know-how of the
organisation at the fingertips of these key staff whilst minimising
administrative overhead.
For more information visit
www.kpsol.com
For Company and editorial information contact:
Debbie Goulden, Knowledge Powered Solutions
Tel: +44 7764 229012
Email: Debbie.goulden@kpsol.com
Hornbill and KPS Agree Technology Partnership
April 28th, 2009 -- Partnership incorporates advanced knowledge management capability for Hornbill's Supportworks ITSM.
About Hornbill
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
