Hornbill is Fastest Growing Service Management Software Vendor to UK Local Authorities of 2008
February 10th, 2009 -- Acquires more new customers in Local Government than any other service management vendor.
The survey, released in January 2009, shows continued growth in Local Authority installations of Hornbill's Supportworks IT Service Management software, with 3 new customers recorded in the year up until the survey in 2008 and 14 new customers since 2005, more than twice the increase of the closest competitors. In contrast, only three of Hornbill's competitors saw an increase in customer base over the same 3 year period(1) while eight more vendors were static or saw a reduction in their installed base(2). Touchpaper (now Avocent) saw the largest drop, with a reduction of 9 customers during the last recorded year.
Hornbill's momentum remains unabated in the sector, with new customers yet to be recorded by SOCITM for 2008/9, including Kent County Council replacing Touchpaper (Avocent) with Hornbill's Supportworks ITSM.
Gerry Sweeney, CEO of Hornbill Systems commented, "Supportworks' reputation across the public sector – Local Authorities, Central Government, Health Service and Education - speaks for itself. Some of the largest and most demanding service environments exist in UK public sector and I'm delighted that Hornbill's technology is proving, time and again, that it can help service delivery teams to surpass the expectations of their customers."
Reference: SOCITM survey 2008 "IT Trends in Local Government"
1. Axios, ICCM and BMC
2. Infra / EMC (unchanged), Marval, CA, HP, FrontRange, Sunrise, Datawatch, Touchpaper / Avocent
More details of SOCITM report (pdf.)
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.