Findings of the annual independent SOCITM survey "IT Trends in Local Government" for 2008/9, further demonstrate Hornbill Systems’ unequalled growth and continued gain in market share amongst IT Service Management vendors.

The survey, released in January 2009, shows continued growth in Local Authority installations of Hornbill's Supportworks IT Service Management software, with 3 new customers recorded in the year up until the survey in 2008 and 14 new customers since 2005, more than twice the increase of the closest competitors. In contrast, only three of Hornbill's competitors saw an increase in customer base over the same 3 year period(1) while eight more vendors were static or saw a reduction in their installed base(2). Touchpaper (now Avocent) saw the largest drop, with a reduction of 9 customers during the last recorded year.

Hornbill's momentum remains unabated in the sector, with new customers yet to be recorded by SOCITM for 2008/9, including Kent County Council replacing Touchpaper (Avocent) with Hornbill's Supportworks ITSM.

Gerry Sweeney, CEO of Hornbill Systems commented, "Supportworks' reputation across the public sector – Local Authorities, Central Government, Health Service and Education - speaks for itself. Some of the largest and most demanding service environments exist in UK public sector and I'm delighted that Hornbill's technology is proving, time and again, that it can help service delivery teams to surpass the expectations of their customers."

Reference: SOCITM survey 2008 "IT Trends in Local Government"
www.socitm.gov.uk

1. Axios, ICCM and BMC
2. Infra / EMC (unchanged), Marval, CA, HP, FrontRange, Sunrise, Datawatch, Touchpaper / Avocent

More details of SOCITM report (pdf.)