Hornbill, the leading enterprise service management software vendor, has appointed Rye Technology as a Solution Partner. Rye Technology is a wholly owned Saudi IT consultancy company that operates in Saudi Arabia, UAE and Egypt. The company provides a range of services including consultancy, implementation services, training and support, focused on delivering IT service management projects for mid-market organisations in all sectors in the region.
Saad Al-Wabel of Rye Technology commented; "The partnership with Hornbill exactly fits our vision for Rye Technology's position in the marketplace. We have taken a strategic view of the IT services market here in the Middle East, where customers prefer to work with one supplier as a conduit for all services. We feel that Hornbill's size and expertise match our own when it comes to project delivery for mid-size organisations. Our focus on organisational consultancy services - the people and the processes - is the perfect match for Hornbill's technology solutions."
Rye Technology's consultative approach includes the use of a process management tool to help clients identify the people, processes and technology required when recommending a solution. This method complements Hornbill's Supportworks service management tool that supports an organisation's IT service requirements in a structured, process-driven approach in accordance with best practice.
Frank McIlroy, CEO of Hornbill Service Management said; "This partnership supports our expansion plans in the Middle East. Supportworks provides the tools to help IT organisations progress their IT Service Management journey; from a reactive and technology-centric focus, to a vision of IT service delivery that delivers business value. Our solution will be complimented by Rye Technology's services methodology, knowledge of the local market and proven project delivery."
The appointment of Rye Technology as a Solution Partner follows Hornbill's recent announcement of its partnership with ELMU, a Solution Partner for Belgium, Netherlands and Luxembourg (Benelux), and marks Hornbill's continued expansion across Europe, Middle East and Africa.
NOTES TO EDITORS
About Rye Technology
Rye is a wholly owned Saudi Company operating from three offices (HQ. Saudi, UAE and Egypt) offering services in IT Operations, Project Management, IT Management and IT Service. All personnel in the company are qualified to ITIL Expert level, PMP, Prince2, ISO2000.
It offers clients and partners a set of configurable services which are modular and allow customers to adopt the most suitable approach that meets budget and is fit for purpose.
For more information, please visit: www.ryeconsulting.com