Hornbill Systems Expands with New Office Opening in Dallas
January 30th, 2008 -- Hornbill
expands in US to meet increased market demand for IT service
Hornbill’s office, which benefits from catering and gym facilities on-site, includes bespoke training facilities for customers. Technical customer support and training is provided by ITIL-certified staff, offering customers the benefits of their experience in IT Service Management Best Practice.
Gerry Sweeney, CEO of Hornbill Systems commented, “This is an exciting time for Hornbill Systems, as the US market is opening up so many new opportunities. Since opening our first US office in 2004, we have acquired a number of customers which includes Drew University, University of Colorado and Half Price Books.
“This success has fuelled the need for us to open a second office to support customers with local training, meeting areas and sales and technical support. The site that we have chosen is an ideal central US location which provides us with an excellent facility to service our customers, with convenient access to the airport as well as pleasant surroundings and premises.”
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.