Hornbill Technologies achieves CMMI Maturity Level 2

March 9th, 2012 -- Recognised in the Capability Maturity Model Integration (CMMI) for Development from the Software Engineering Institute.

Hornbill Technologies, the new product incubation and research and development arm of Hornbill and creator of its award winning Enterprise Services Platform, has announced it has received formal recognition at Maturity Level 2 in the Capability Maturity Model Integration (CMMI) for Development from the Software Engineering Institute.

Over a period of approximately eighteen months, Hornbill Technologies remodelled its operational and quality processes for software development putting a specific focus on quality and highly repeatable engineering practices. This was confirmed by an independent external appraisal led by an SEI-authorized appraiser from Lamri Ltd. This achievement demonstrates that Hornbill Technologies has strong management disciplines in place with effective quality control at a level that is considerably higher than many other standards require.

"Hornbill joins other enterprise-class organisations who have achieved this and now belongs to an exclusive club alongside vendors such as IBM and HP." Andrew Griffiths, Managing Director Lamri Ltd.

Hornbill Technologies is engaged on an aggressive program of new product development, all based on its state of the art social collaboration platform Hornbill ESP. This has created an exciting and innovative road-map for Hornbill's market leading service desk products as well as providing the platform for an aggressive program of new product launches over the coming months. Quality and repeatability are key drivers of lower cost of ownership for Hornbill's customers and CMMI for the engineering practice forms the bedrock of this through the continuous quality improvement programme.

Gerry Sweeney, Founder and CTO of Hornbill Technologies said "We set a corporate goal to drive quality and continuous process improvement through our organisation. While we aspire to go a lot further with our goal, achieving CMMI Level 2 is a great achievement for us. We have a strong focus on highly repeatable engineering practices as well as test automation strategies that speed up software releases, drive down cost while improving the quality of what we produce. This equally serves our on-premise customers as our software delivery through cloud services. Despite achieving our original goal we continue to work closely with Lamri and have signed a contract for services with them in order to continue regular health checks to ensure our processes remain current and deliver real value. As well as adopting CMMI, we are also in the process of rolling out a formalised agile development methodology (SCRUM) and are creating focused, highly collaborative agile development teams as a result."

Hornbill Technologies official published appraisal results for CMMI Level 2 can be seen here: http://sas.sei.cmu.edu/pars/pars_detail.aspx?a=16418

About Lamri Ltd

Lamri helps organisations meet their objectives by improving their build, run and project management capabilities. Through the provision of business improvement consultancy and appraisal services Lamri deliver tangible performance improvements collaboratively with our customers. Lamri has a strong customer base including Accenture, Atos, British Telecom, Dr Foster Health, Elekta, Goodrich, IBM, Logica, Raytheon, Selex, Thales and UK Government.

Lamri was established in 2003 in Richmond, UK. For more information visit the Lamri website at www.lamri.com

About the Software Engineering Institute

The Software Engineering Institute (SEI) is a federally funded research and development center sponsored by the U.S. Department of Defense and operated by Carnegie Mellon University. The SEI helps organizations make measurable improvements in their software engineering capabilities by providing technical leadership to advance the practice of software engineering. For more information, visit the SEI website at www.sei.cmu.edu

About Hornbill Technologies Ltd

A member of the Hornbill Group of companies, Hornbill Technologies Ltd engages in product research and development and new business incubation. Hornbill Technologies is currently focused on the development of its next-generation social-collaboration Enterprise Services Platform. It is also the service providers for Hornbill's SaaS, APaaS and PaaS services to Hornbill's customers, other companies in the Hornbill Group along with Hornbill's partner ecosystem. One of Hornbill Technologies' mainstays is the Supportworks ESP which is the underlying platform for the award winning and global market leading Supportworks service desk software. Supportworks is used by customers around the world for any IT Service Management, Customer Service or Business Support requirement.

Hornbill was founded in 1995 and has offices in London, UK and Dallas Texas. For more information see www.hornbill.com

About Hornbill

Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.

Supportworksapplications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise.Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.

Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.

Customers include: :Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.

Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.

Public Relations Contacts

Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com

Spark Communications
Dominic Walsh
T. +44 (0) 20 7436 0420
E. dominic@sparkcomms.co.uk