HORNBILL'S SUPPORTWORKS IS SET TO REAP THE NEW SECURITY BENEFITS OF WINDOWS VISTA™
November 20th, 2006 -- Hornbill's family of Service Management and Helpdesk solutions provide easy upgrade path to Windows Vista.
By ensuring that Supportworks is Vista ready, Hornbill is enabling its customers to fully benefit from the many improvements in Vista, which include enhanced security features and a new version of Internet Explorer that allows tabbed browsing and adds anti-phishing/anti-spoofing features. New security features within Vista allow end-users to do more without the need to be logged in with powerful Administrator privileges. Maintaining this type of user privilege information is an important part of any IT Service Desk operation and will be made easier using Vista.
Vista also helps IT staff to ensure that employees, particularly those that work off-site, keep up to date with security patches. Employees that do not keep up to date can be barred from accessing the network. Again, a security issue high on the agenda for most IT Service Desks.
Gerry Sweeney, Managing Director at Hornbill Systems explained, “Unlike many products that have a tightly coupled dependency with the operating system and other runtime components, Supportworks is designed to be as independent of the operating system as possible, so when a newer version of the OS is released this generally does not present a problem for us. Apart from one issue we found during testing with IE7 compatibility, Supportworks performed flawlessly on the new operating system with no changes needed. This further validates our development strategy which means that our customers can be confident Supportworks will run from the outset with no glitches due to a new operating system, enabling them to migrate to the newer, more security conscious Windows Vista.”
Supportworks 7.2.1 which works with Windows Vista is available from December 06 and as usual is a free upgrade for all maintained customers.
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.