Several Hornbill Customers Scoop Prizes in the Legal Technology Awards
February 19th, 2009 -- Halliwells' IT department retains title of City/National IT team of the Year following implementation of Supportworks as part of its service improvement programme.
The Legal Technology Awards are presented in association with the Legal Technology Journal and recognise and celebrate excellence in the provision and implementation of technology solutions for the benefit of legal practice. Other Hornbill customers achieving recognition included:
• Taylor Wessing won CSR/Green IT Initiative of the Year
• Wragge & Co won Most Client-focused Law Firm of the Year
• DLA Piper won Fee-earner Desktop/Portal of the Year and Highly Commended for International IT Director of the Year
• Blake Lapthorn, Highly Commended for the Regional IT Team of the Year
Hornbill customers also shone in the Supplier Awards categories:
• TFB winning Integrated System of the year
• Tikit, Highly Commended as Technology implementation of the year.
John Salt, Head of IT Service at Halliwells LLP, winner of National IT Team of the Year said: "We had a two-part strategy for 2008, and Hornbill's Supportworks was of central importance to the 'service optimisation' part. In particular our Continual Service Improvement programme relies on the powerful way we can generate metrics from the data within Supportworks. Thanks to the ease with which Supportworks supports our processes, all the records (such as incidents, problems and changes) get entered, so those metrics come to life.
"We're the first to achieve City/National IT Team of the Year for two years running and Supportworks' role has been crucial to both years. We would like to commend Hornbill for making such a good product and providing the service to support us."
Gerry Sweeney, CEO of Hornbill Systems commented, "Congratulations to all of these organisations for their achievements - we are delighted to see so many of our clients in the Legal sector win awards for their IT service delivery. It is a credit to the IT teams that their IT strategy is focussed on delivering results that benefit both their clients and the business. Hornbill's Supportworks has been designed to provide service desks with the necessary tools that are easy to use, to both proactively manage their service delivery, as well as provide service to their customers, whether internal or external. We work with clients to enable them to effectively integrate Supportworks with their systems and processes to maximise their return on IT investment with high productivity gains and provide a seamless service to their end users."
NOTES TO EDITORS
The Legal Technology Awards
The Legal Technology Awards recognise and celebrate excellence in the provision and implementation of technology solutions for the benefit of legal practice.
Today’s law firm is a 24/7 commercial organisation, responding to its clients’ demands and their expectation of instant access to legal advice and exemplary service. Without the continued advances in legal technology, law firms would not be able to offer their clients the immediate access to the precise, up-to-date information they require. The efficiencies gained by ever-improving systems and services underpin the drive for profitability and recession proofing of today’s commercial law firms.
The Legal Technology Awards are in association with the Legal Technology Journal, the leading journal for legal technology thought leaders.
For more information, please visit:
Halliwells is a commercial law Firm, with offices in Manchester, Liverpool, London and Sheffield. It is committed to the supply of legal services in a pro-active, efficient and commercial manner, which adds value to its clients' businesses.
For more information please visit: www.halliwells.co.uk
Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.