Talisman Energy Norway Supports Remote and External IT users in North Sea with Hornbill Systems' Supportworks
May 12th, 2009 -- Scandinavian
arm of international oil and gas company implements service desk
software to support remote IT users on North Sea rigs and
According to Ellen Woie, IS Service Desk Team Leader: "We use Hornbill's Supportworks to log and track all calls to our service desk. It has enabled us to respond much faster and more effectively to service requests. We are also able to track the lifecycle of all the PCs and equipment that are issued and used at different sites, helping us to manage the costs of our hardware and software licenses more efficiently."
Talisman Energy Norway chose Hornbill's Supportworks for its ease of use and the depth of functionality provided out-of-the-box, which could be easily customised as necessary. The team uses the reporting functionality within Supportworks to record all calls and track its assets. The company intends in the future to adopt ITIL best practice with Hornbill's Supportworks ITSM, already in place within Talisman's UK operation.
Gerry Sweeney, CEO of Hornbill Systems commented: "Hornbill's service technology is ideally suited to companies that support a widely dispersed and diverse user base. With different users and equipment at each site, Supportworks provides a central repository that can be easily drawn upon when supporting customers, enabling the team to resolve issues faster and maximise their own resources."
NOTES TO EDITORS
About Talisman Energy Norway AS
Talisman Energy Norge AS is a fully owned subsidiary of Talisman Energy Inc. Calgary, Canada.
Talisman Energy Norge AS’ operating areas are the Southern North Sea Area and the Mid North Sea Area, which encompass a total of 10 fields. Talisman Energy Norge AS’ parent company is listed on both the Toronto Stock Exchange and New York Stock Exchange under the symbol TLM. production.
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Hornbill's IT Service Management solutions empower Service Delivery Teams to deliver truly customer-centric service and drive greater operational efficiency, enabling them to increase customer satisfaction and do more with the same resources.
Supportworks applications can be deployed as a cloud-based solution using myservicedesk.com or On-Premise. Ease of use for both service desk analysts and business users ensures customers are able to quickly deliver business value through rapid deployment and adoption of Self-Service, automation, proactive problem management and innovative knowledge management features. Unique 'Human Touch' features improve the service experience, putting people at the heart of the Service Desk.
Hornbill solutions include ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Human Resources, Facilities Management and Customer Services, with the flexibility to build additional service desks at minimal extra cost.
Customers include: Buckinghamshire Hospitals NHS Trust, Camelot, Greggs, Kent County Council, Knight Frank, London Borough of Merton, London School of Economics, Natural History Museum, The National Archives, Toyota Motorsport and University of Portsmouth.
Hornbill was founded in 1995 and has its Head Office in London. For more information about Hornbill's service management solutions please visit www.hornbill.com.