Why do IT organisations encounter the same issues time and time again?  It seems that we're constantly reinventing the wheel. 

Best practice has been with us for decades, yet many organisations are still struggling with the basics.  Some claim that frameworks such as ITIL are too theoretical and lack practical guidance for practitioners.  If you agree that you would benefit from more guidance and examples to help you overcome your ITSM challenges, now you have the opportunity to do something about it.

'Back to ITSM' is an initiative started by a group of people that really care about moving our industry forward.  The aim of Back to ITSM is to identify the major challenges that ITSM professionals are struggling with and to make actionable content available that practitioners can use to overcome these challenges.  The initiative has been discussed on several episodes of ITSM Weekly the Podcast (UK edition) and is supported by the itSMF and SDI.  We have a wealth of knowledge available through vendors, consultants, practitioners, educators and membership organizations; all of which are prepared to give their time to help industry colleagues. 

On his blog, Forrester analyst Stephen Mann has outlined what Back to ITSM is about.  In conjunction with the itSMF, a practitioner survey  has been created to solicit feedback from practitioners and identify where they need help.  The aim is not simply to produce another industry report, but to offer advice and guidance around the topics that matter most...the day-to-day issues that you struggle to overcome.

Hornbill is promoting this initiative to our customer community.  If we can work together in the interest of our industry, the entire community will benefit.  

Getting involved is simple...fill in the survey.  It's anonymous and takes no time at all to complete. 

Tell others to get involved.  If you're active on Twitter, search for the hashtag #Back2ITSM to see what's going on. Tweet your comments, challenges or ideas and be sure to include the #Back2ITSM hashtag.