Making life at work better

AI-powered service management that helps people work faster and smarter.

 

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Hornbill HAi Suite & Governance Studio

HAi brings practical, governed AI into the heart of service management.  It helps agents resolve issues faster and gives employees instant access to support. Behind the scenes, it reduces routine demand, turns service activity into reusable knowledge, and provides the controls needed to scale AI safely. 

 

AI for agents | AI for end users | AI governance | AI data readiness | Generative AI

Transform your enterprise service ecosystem with Hornbill

Automate transactions and routine work across your organization to shift human focus onto strategic projects.
Enterprise Service Management

Enterprise Service Management

Unify your enterprise service ecosystem. Transform employee experience with digital interaction and automated delivery.

IT Service Management

IT Service Management

Get full visibility and control over IT services and the infrastructure and processes that support them.

Enterprise Automation

Enterprise Automation

Empower people across your organization to automate routine work. Create the capacity you need to drive progressive transformation.

Automate routine work. Focus your energy on what matters. Supercharge your organization.

Hornbill's codeless platform makes it easy for anyone to automate interactions and workloads, anywhere in your organization.

Automate routine work
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University of Portsmouth

The BPM designer allows any team to take control of their service delivery processes, interact with other teams and automate tasks to deliver service faster and more efficiently.”
University of Portsmouth

Agentic AI survival guide

 

7 things you need to know for success with agentic AI in service management

How it works...

Simple workflow

Simple workflow
Digital workflows orchestrate work inside and across teams to get more done, faster. Employees get what they need, every time.

Enterprise automation

Enterprise automation
Automate everything from individual tasks to complex business processes. Codeless workflow and integration makes automation available to everyone.
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Analysts love us...

G2 Enterprise Leader
Capterra 4.7 Stars
Software Advice 4.7
Get App User Reviews - 4.7

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