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Chaos to Value: The IT Service Management Journey - Part 1 - Chaos to Technology Focus
The journey of service improvement can take the IT organization from the reactive and technology-centric focus characterized by the helpdesk, to a vision of business-centered services which drive value to the ultimate benefit of the organization.
This new paper examines the initial stages of the ITSM maturity journey, starting with the 'chaotic' initial steps and explaining how the adoption of ITIL can provide fast benefit, setting the stage for further maturity.
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