Bomgar - Enterprise Secure Remote Support
Bomgar enables remote control of PCs, servers and mobile devices through corporate firewalls. Service Desk analysts can see the screen, control the mouse and work as if physically present. Both the customer and the analyst connect to the appliance through outbound connections. Bomgar logs and records every session, passing no data through a third party. Most sessions are clientless, lasting only for the duration of the support call and leaving no footprint on the remote computer.
For more information visit www.bomgar.com.
Bomgar Remote
Support datasheet
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Certero - Software Asset Management
The Certero Enterprise AssetStudio Suite addresses any IT Asset Management (ITAM) and Software Asset Management (SAM) challenge. The modular architecture facilities a gradual adoption of the comprehensive functionality available, meaning you no longer need to purchase everything up-front. As well as having market leading capabilities in the traditional ITAM field such as Inventory and also SAM with a real-time Effective Licence Position, AssetStudio addresses the current challenges such as Virtualisation, Device Based Licensing (Citrix/Terminal Services), SaaS, Cloud, App-V and Clustering, to ensure the ultimate goal of an Optimised Licence Position becomes a reality.
For more information visit www.certero.com.
Execview - ITSM Performance Scorecards
Hornbill Execview is the new IS Performance Management Solution for CIOs and Service Delivery Managers. It fully integrates with SupportWorks to provide powerful Service Desk management reporting and IS Governance. It is highly configurable and can be quickly adapted to your current model, providing powerful visibility across service management and change management. Hornbill Execview focuses on IS outcomes by providing line of site of key indicators and responsibilities. It delivers the information needed to manage, with rapid drill down to the lowest level of data records available.
For more information visit www.execview.com.
Hornbill Execview
datasheet
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FastPass - Automated Password Reset
Supportworks Password SelfService is a web-based solution that enables users with forgotten passwords or locked accounts to solve these issues on a 24/7 SelfService basis, eliminating the need for support from the IT Service Desk. Users authenticate by answering personal questions, entering PINs or another supported method. Security administrators can configure single or multi-factor authentication profiles. These profiles can be applied to users based on their network connection, making Supportworks Password SelfService a robust and secure solution.
For more information visit www.fastpasscorp.com.
Supportworks
Password Self-Service datasheet
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MSM - Graphical Process Designer
Graphical Process Designer allows business users to create and view a visual representation of their IT Service Management processes which can be validated and approved before uploading into Supportworks. With an intuitive interface which is easy to navigate, the user can apply business logic to processes without the need for technical assistance. New processes are developed in a consistent way across the business and powerful process validation rules are applied automatically, helping the user to avoid errors and achieve a successful outcome quickly. In this way, even the most complex business processes can be easily implemented.
For more information visit www.methodsm.com.
Graphical
Process Designer datasheet
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RightAnswers - Knowledge-as-a-Service
RightAnswers consists of software, prebuilt content and services which allow organisations to create, modify, manage and access knowledge. With access to over 800,000 knowledge articles, RightAnswers helps reduce the number of service desk calls through SelfService. Teams also benefit from shorter call times and higher resolution rates by having consistent information readily available. Using RightAnswers, knowledge is shared efficiently and service quality levels are improved.
For more information visit www.rightanswers.com.
