Overview of Hornbill's Assetworks
Computer Remote Control
One of the most time-consuming tasks for an IT professional providing support is understanding the user's explanation of a problem over the phone, or trying to talk them through a simple task. All too often, these difficulties can lead to the analyst visiting the desk, or another site because it is easier or less frustrating than trying to solve the problem by phone. Assetworks Discovery includes a remote control feature that allows you to take control of end-user's PCs from your desktop to solve the problem immediately.