Additional Information
Related documents
Supportworks ESP - An integrated
support platform for the enterprise
Brochure (pdf)
Supportworks Integration
Connectors Overview
Product sheet (pdf)
Visual Process Management Engine (VPME)
Product sheet (pdf)
Success stories
Related news
- NorMAN Out of Hours Helpline provides 24/7 IT support for 20 universities with Hornbill's Supportworks
- Hornbill Wins IT Service & Support Technology Supplier of the Year at the SDI Excellence Awards 2008
- London Metropolitan University Reduces IT Asset Costs By Over 40% And Improves IT Service Delivery with Hornbill's Supportworks
- Halfords Choose Hornbill's Supportworks for Integrated IT, Customer and Business Support Applications
- Midas Group's IT Department Provides Gold Service Using Hornbill Supportworks
- Hornbill Announces Out-Of-The-Box Integration with Centennial Discovery
- Sharp Cut Customer Support Response Times Dramatically With Hornbill's Supportworks
Other documents
Independent Review of Supportworks
by Ray Smyth, Published April 2004, Support World
Product Review (pdf)
Supportworks ITSM Enterprise Customer
Portal
Product sheet (pdf)
The Consolidated Service Desk -
An Achievable Goal?
White Paper (pdf)
Management Reporting and Monitoring
Supportworks ESP includes a comprehensive range of features and tools for providing real-time and regular management reporting capability. Simple ad-hoc reports can be created using the report wizard. Reports are available in data and graphical format and can be scheduled to run periodically, with automated distribution to management or customers via email, FTP or the web.
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Read about Hornbill's IT Help Desk & Support software and ITIL-compatible IT Service Management solution.
