Hornbill continues to innovate technology and solutions that meet the changing needs of our customers. Check here regularly for current information about Hornbill, its people and products, and to find out how our customers continue to benefit from working with Hornbill. The press room also contains links to news archives, company and product logos and standard company descriptive statements.
If you need more information, or would like to arrange an interview, please contact one of our public relations personnel in the list below.
Public Relations Contacts
Hornbill Service Management Limited
Ann James
T. +44(0)208 582 8223
E. ann.james@hornbill.com
PR Artistry
Andreina West
T. +44(0)1491 639 500
E. andreina@pra-ltd.co.uk
Product Information
Solution Information
- Customer Satisfaction Survey Module
- Supportworks Customer Support
- Supportworks Essentials
- Supportworks for Technology Providers
- Supportworks in Government
- Supportworks in Health
- Supportworks in Retail
- Supportworks ITSM Enterprise
- Supportworks ITSM Foundations
- Web SelfService datasheet
- Supportworks Password SelfService datasheet
Videos
- Customer video: Camelot
- Customer video: Greggs
- Customer video: Kerry-foods
- Customer video: SEPA
- Customer video: Taylor-Wessing
- ITSM Journey overview
- London School of Economics: Bite-Size ITIL
Research Papers
- EMA: Hornbill Systems review (full)
- ITIL State of the Nation - survey of ITIL v2 and v3 adoption with over 500 US & UK respondents
Product Reviews
White Papers
- Tightening the Belt on IT Service Management
- Changing Face of IT Service Management
- Chaos to Value: The IT Service Management Journey
- Computer Says NO!
- The Consolidated Service Desk - An Achievable Goal?
- The ITIL Experience - Has it been worth it?
- Service Management with the Human Touch. Embracing the ethos of customer focused service.
General Information
Success stories
- ASPIRE
- Addleshaw Goddard
- Applied Card Technologies
- Arco
- Attenda
- Basilica & Regus
- Buckinghamshire Hospitals NHS Trust
- Burrows
- CSD - BT, Suffolk County Council, Mid Suffolk District Council
- Camelot Group
- Chubb Insurance
- Comet
- Dogs Trust
- Drew University
- Exeter University
- FFastFill
- Flagship Training
- Gleeds
- Greggs
- Half Price Books
- Halfords
- House of Fraser
- IDBS
- Knight Frank
- Lex Leasing
- London Borough of Waltham Forest
- London Metropolitan University
- London School of Economics
- Midas Construction
- Middlesbrough NHS PCT
- Natural History Museum
- Northumbria Healthcare NHS Trust
- Northumbria University
- Olympic Games 2004 - Atos Origin
- Olympic Games 2006 - Atos Origin
- Plymouth City Council
- Progressive
- Qube Global Software
- RSPB
- Schering-Plough
- Scottish Environment Protection Agency
- Sevenoaks District Council
- Sharp Electronics
- Shere Ticketing Systems
- Skills for Health
- TFB
- The National Archives
- University Hospital of South Manchester
- University of Glasgow
- University of Sheffield
- Virgin Media TV
- Waveney District Council
- West Suffolk NHS
- XKO Software
