Supportworks Service Management Software Training
Hornbill's training courses ensure its customers optimise ROI by unlocking staff potential.
Professional and informative instructor-led training courses encompass every aspect of implementation and use of all Supportworks service desk solutions. Every course is designed for purpose and includes conceptual, theoretical and practical content with an emphasis on 'hands-on' instruction. Hornbill also delivers SDI training courses as a SDI Authorised Training Partner.
Classroom Training
Hornbill offers a number of public training courses covering a range of topics for all service desk solutions, from basic to advanced level. The dedicated, purpose-built training facility provides a comfortable learning environment for all delegates.
Onsite Training
Standard training courses can also be delivered at customers' premises. These can be delivered on a one-to-one, or group basis.
Customized Training
Where Supportworks is customized to meet exact business needs, Hornbill will design training courses tailored to reflect the configuration. These courses can be delivered on-site customer premises, or at Hornbill's dedicated training facility.
Scheduled Training Courses 2010
August
| 16 | Supportworks ESP Server for Infrastructure Support |
| 17 | Supportworks ESP for Administrators |
| 18 | Supportworks ESP Configuration for Administrators |
| 19 | Supportworks ITSM Enterprise for Administrators |
| 23 - 24 | SDI Service Desk Foundation |
September
| 01 - 03 | Supportworks ESP Customization |
| 06 | Supportworks ESP Server for Infrastructure Support |
| 07 | Supportworks ESP for Administrators |
| 08 | Supportworks ESP Configuration for Administrators |
| 09 | Supportworks ITSM Enterprise for Administrators |
| 17 | Supportworks ESP Reporting |
| 20 - 22 | SDI Service Desk Analyst |
| 20 | Supportworks ESP VPME I |
| 21 - 22 | Supportworks ESP VPME II |
| 27 | Supportworks ESP Server for Infrastructure Support |
| 28 | Supportworks ESP for Administrators |
| 29 | Supportworks ESP Configuration for Administrators |
| 30 | Supportworks ITSM Enterprise for Administrators |
October
| 11 - 13 | SDI Service Desk Manager |
| 18 | Supportworks ESP Server for Infrastructure Support |
| 19 | Supportworks ESP for Administrators |
| 20 | Supportworks ESP Configuration for Administrators |
| 21 | Supportworks ITSM Enterprise for Administrators |
| 25 - 26 | SDI Service Desk Foundation |
November
| 08 | Supportworks ESP Server for Infrastructure Support |
| 09 | Supportworks ESP for Administrators |
| 10 | Supportworks ESP Configuration for Administrators |
| 11 | Supportworks ITSM Enterprise for Administrators |
| 15 - 17 | Supportworks ESP Customization |
| 19 | Supportworks ESP Introduction to Reporting |
| 22 - 24 | SDI Service Desk Analyst |
| 22 | Supportworks ESP VPME I |
| 23 - 24 | Supportworks ESP VPME II |
| 29 | Supportworks ESP Server for Infrastructure Support |
| 30 | Supportworks ESP for Administrators |
December
| 01 | Supportworks ESP Configuration for Administrators |
| 02 | Supportworks ITSM Enterprise for Administrators |
| 16 - 17 | SDI Service Desk Foundation |
| 20 | Supportworks ESP Server for Infrastructure Support |
| 21 | Supportworks ESP for Administrators |
| 22 | Supportworks ESP Configuration for Administrators |
| 23 | Supportworks ITSM Enterprise for Administrators |
