Who should attend?
This course is suited to those already familiar with Supportworks ITSM Enterprise and its administration. Delegates must previously have attended the Supportworks ITSM Enterprise for Administrators course. Attendees typically include Service / Configuration / Change & Release Managers, application administrators and designated support contacts.
What is it about?
This is a hands-on instructor led course providing delegates with the knowledge and experience of Supportworks ITSM Enterprise to implement Service Catalog and Service related functions using Supportworks ITSM Enterprise.
What are the delivery options?
This course is delivered on site for up to 8 delegates.
What will I get out of it?
- The knowledge to use Supportworks with your Service Catalog
- The skills to implement and supply Services for end-users on the SelfService Portal
- The ability to design and implement end-user and analyst processes to Service, Subscription and Support requests.
- Knowledge of how to implement Supportworks Availability Management and Event Management functions
Course overview
- Introduction
- Implementing Services
- Associated Processes
- Defining Requests
- Request Fulfillment
- Availability Management
- Event Management
| Course Duration: | 1 Day - Instructor led |
| Course Code: | T-OPA-1 |
