Complaints Management Solution
Supportworks Complaints Management software is designed to record and track customer complaints from notification to resolution. Using workflow to guide the user, Supportworks Complaints Management ensures that the correct process is followed by the operator, ensuring that the customer gets an immediate response, in writing where required and notifies the appropriate people within the organisation about the complaint that has been registered.
Records and tracks all customer complaints and provides the customer with a unique complaint ID ensuring the complainant feels comfortable that they have been listened to.
Enables the automatic creation of email messages or letter at the point of registering the complaint and during the complaint handling process, keeping the customer fully informed of the progress of their complaint.
Using Workflow and Service Level Agreements, each complaint is automatically monitored by the system to make sure the complaint is being handled in a timely manner.
Can be used in conjunction with the Customer or Consumer support solutions.
The screen shot below shows an example of a complaints management solution.